Blanca products purchased at full price can be returned for an exchange or a store credit. Please submit your request within 7 days of receiving your parcel.

Store credit will be allocated in the form of a gift card and sent to the nominated email address at the time of transaction within 3 business days of Blanca receiving the returned item/s.

This excludes hair accessories and headwear, which are ineligible to be returned unless faulty.

Returned items must be in original condition, unworn & unused (including tags). All items must be in the original packaging, which must also be in its original condition (including boxes & garment bags. Blanca reserves the right to reject returns that do not meet the above criteria). Items damaged as a result of incorrect garment care or general wear and tear are not considered to be faulty. 

For domestic orders, a flat fee of $10.00 will be incurred to cover the cost of return shipping, which will be deducted from the store credit total. All return postage costs are at the customer's expense for international returns.

Please note, sale item purchases are final and cannot be returned or exchanged, including items purchased during promotional sales or with a discount code. This excludes the 15% new subscriber offer.

Due to a high volume of orders during promotional periods, we are unable to make changes once they are placed. All sales are final.

​Please confirm sizing suitability for Blanca pieces prior to purchase by referring to the measurements listed in the description of each product.

We’re happy to facilitate exchanges for items of the same value, higher value, or lesser value. If you choose an item of higher value, you will be charged the difference. If you select an item of lesser value, we’ll issue you store credit for the difference.

For exchanges, a $10.00 returns fee will be charged at the time of creating a return.

Exchanges are subject to availability once your return arrives at our warehouse. Should your exchange order not be available, we will process a store credit for your return. Please note that exchanges are only applicable for customers in Australia.

We understand this is disappointing and we hope you never receive an incorrect or faulty item. In the rare occurrence where you have received a faulty or incorrect item, please contact us immediately upon the receipt of your item here.

​We will cover the cost of returning defective goods & incorrect items to facilitate an exchange.

​Blanca reserves the right to assess faulty items and reject complaints on products, which have not been cared for correctly as per the directions provided. Items damaged as a result of incorrect garment care or general wear and tear are not considered to be faulty. Items may be returned to customers if they do not meet the return criteria and a re-shipping fee will apply.

E-Gift cards are valid for a term of 3 years from the date of purchase. E-Gift vouchers purchased are in AUD currency only. Blanca E-gift vouchers cannot be used at any Blanca stockists. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Blanca is not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Items purchased through other retailers besides Blanca’s online store must be returned to them. Please contact the store you have purchased from as we do not have access to their systems to be able to facilitate a return.

Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to the sender.